FAQs

1. In-Person:
   • Visit your nearest HomePride Bank branch
   • Our friendly staff will guide you through the process
   • Bring a valid government-issued ID and proof of address
2. By Phone:
   • Call us at 855-447-2265
   • Speak with one of our helpful customer service representatives
   • They'll assist you in choosing the right account and starting the application and schedule an in-branch visit to complete signing of the application
3. Online:
   • Visit homepridebank.com
   • Click on the "Request an Account" button
   • Complete the form
   • A bank representative will reach back out to you and schedule an in-branch visit to complete signing of the application

• Valid government-issued photo ID (driver's license, passport, etc.)
• Social Security number or Individual Taxpayer Identification Number
• Proof of address (utility bill, lease agreement, etc.)
• Initial deposit amount (varies by account type)

• Personal checking accounts
• Savings accounts
• Business accounts
• Certificates of Deposit (CDs)

1. 1. Visit homepridebank.com
   2. Click the "Login" button in the upper right corner
   3. Enter your username and password
   4. Follow the prompts to access your accounts

1. 1. Download the HomePride Banke app from the Apple App Store or Google Play Store
   2. Open the app and tap "Log In"
   3. Enter your username and password
   4. Use biometric login (if enabled) for quicker access in the future

• Bookmark our login page for easy access on your computer
• Enable notifications on the mobile app for important account alerts
• Use a secure, unique password for your online banking

• Enrollment instructions
• Feature overviews
• Security information
• FAQs

• Call us at 855-447-2265
• Visit any HomePride Bank branch

Yes! We're excited to offer the HomePride Mobile app for your convenient, on-the-go banking needs.

You can download our app from:

• Apple App Store for iOS devices
• Google Play Store for Android devices

Our HomePride Mobile app offers a range of features to make your banking experience smooth and efficient:

• Access account information
• Transfer funds between your HomePride accounts
• Pay bills
• View alerts
• Check balances
• Deposit checks remotely
• Locate ATMs and branches

Pro Tips:

• Enable biometric login (fingerprint or face recognition) for quick, secure access
• Set up custom alerts to stay on top of your finances
• Use the app's budgeting tools to manage your spending

To get started, you'll need to be enrolled in HomePride Bank's Online Banking Service. The app is free to download, but standard data rates from your mobile carrier may apply.

For more information about our mobile and online banking services, visit our Mobile & Online Banking page.

Finding your HomePride Bank routing and account numbers is easy!

Here's what you need to know:

Routing Number:

The HomePride Bank routing number is 081507234. This number is the same for all HomePride Bank accounts.

Account Number:

Your unique account number identifies your specific account at HomePride Bank.You can find both numbers in several places:

1. On your checks: Look at the bottom of your HomePride Bank checks.
• The routing number is the first 9-digit number on the left.
• Your account number is the second set of numbers.
2. Online Banking:
• Log in to your HomePride Bank online account
• Go to Account Summary or Account Details
3. Mobile App:
• Open the HomePride Bank mobile app
• View your account information

Pro Tip:

Never share your account number publicly. If you need to provide it for direct deposit or other purposes, use secure methods.

Need help finding your numbers? Our friendly customer service team is always ready to assist you at 855-447-2265 or visit any HomePride Bank branch.

Don't panic! HomePride Bank is here to help protect your account 24/7.

Here's what to do:

1. Report it immediately:
   • During bank hours: Call us at 855-447-2265
   • After hours: Call our 24/7 hotline at 888-263-3370
     
2. Review recent transactions: Check your account for any suspicious activity and report it to us.
3. Request a replacement: We'll issue a new card right away. It should arrive within 5-7 business days.
4. Update automatic payments: Once you receive your new card, update any recurring payments linked to your old card.

Pro Tips:

• Save our hotline number (888-263-3370) in your phone for quick access
• Enable account alerts to catch unauthorized transactions early
  

Remember, HomePride Bank will never ask for your PIN or full card number over the phone. If you receive such requests, please report them to us immediately.

We're sorry to see you go! If you need to close your HomePride Bank account, we're here to make the process as smooth as possible.

Here's how:

1. In-person: Visit your nearest HomePride Bank branch
   • Bring a valid photo ID
   • Our friendly staff will guide you through the process
2. By phone: Call us at 855-447-2265
   • Speak with one of our helpful customer support representatives
   • They'll verify your identity and assist you with the closure

Before closing your account, please consider:

• Transferring any remaining funds
• Cancelling any automatic payments or deposits
• Destroying any unused checks and debit cards

 Pro Tips:

• Keep your final statement for your records
• If you have a linked savings account, discuss options with our team
• Consider keeping a no-fee account open for future banking needs

Remember, we value your relationship with HomePride Bank. If there's anything we can do to improve your banking experience, please let us know. We're always here to help!

1. Call our customer service team at 855-447-2265
2. Visit your local HomePride Bank branch

• Your account number
• The check number or ACH company name
• The exact amount of the transaction

Setting up direct deposit is easy and convenient with HomePride Bank!

Here's how to get started:

1. Get your account information: You'll need:
   • Your HomePride Bank account number
   • Our bank's routing number: 081507234
2. Contact your employer: Inform your HR department or payroll manager that you want to set up direct deposit.
3. Fill out the form: Your employer will provide a direct deposit form. Fill it out with your banking details.
4. Provide documentation: You may need to submit a voided check or bank statement for verification.
5. Confirm setup: Check with your employer about when your first direct deposit will occur.

Pro Tips:

• You can set up direct deposit for more than just your paycheck! Use it for tax refunds, Social Security benefits, and other regular payments.
• Consider splitting your deposit between checking and savings accounts to boost your savings effortlessly.

Need help? Visit any HomePride Bank branch for assistance.

A deposit hold is a temporary delay placed by a bank on the availability of funds from a deposited check.

Here are the key things to know about deposit holds:

Reasons for Deposit Holds

Banks may place holds on check deposits for several reasons:

• Verify funds: To ensure the check writer has sufficient funds to cover the amount.
• New accounts: Holds are more common on accounts less than 30 days old.
• Large deposits: Checks over $5,525 or exceeding your account balance are more likely to be held.
• Account history: Frequent overdrafts increase the likelihood of holds.
• Redeposited checks: Checks previously returned unpaid may face longer holds.
• Suspected fraud: If the bank suspects the check may be fraudulent.
• Emergency situations: Natural disasters or system outages may result in holds.

Duration of Holds

• Most checks should be processed within 2 business days under normal circumstances.
• Holds can last up to 7 business days in certain cases.
• The first $225 of a deposit must be available by the next business day.
• For amounts between $226 and $5,525, funds should be available within 2 business days.
• Amounts over $5,525 may be held for up to 7 business days.

Bank Responsibilities

• Banks must disclose their funds availability policy to customers.
• You should receive prompt notice of any deposit hold.
• If you didn't receive notice and the check clears, the bank should refund any related fees.

Avoiding Holds

To reduce the likelihood of holds:

• Use direct deposit for paychecks when possible.
• Consider cash or cashier's checks for faster availability.
• Build a positive account history with your bank.
• Be aware of your bank's specific policies on holds.

Your HomePride Bank debit card may be blocked for several reasons:

1. Suspected fraud: If we detect unusual activity on your account, we may block your card to protect you from potential fraud.
2. High-risk merchant: Sometimes, your card may be blocked when used at a location known for fraudulent activity, even if your account is secure.
3. Incorrect PIN entries: Multiple incorrect PIN attempts can trigger a block for security reasons.
4. Expired card: Your card may be blocked if it has passed its expiration date.
5. Account issues: Overdrafts or other account problems could lead to a blocked card.

If your card is blocked, please contact our Customer Services team immediately at 855-447-2265. We'll review your account, explain the reason for the block, and help you resolve the issue. Remember, we're here to protect your financial security while ensuring you have access to your funds when you need them.

Setting up account alerts is easy and a great way to stay on top of your finances! 

Here's how you can do it:

1. Online Banking:
   • Log in to your HomePride Bank Online Banking account
   • Navigate to the "Alerts" section
   • Choose from various alert types and customize them to your needs
2. HomePride Bank Mobile App:
   • Open the HomePride Bank app on your smartphone
   • Tap on the "More" or "Menu" option
   • Select "Alerts" and follow the prompts to set up your preferred notifications

You can set alerts for:

• Low balance warnings
• Large withdrawals
• Deposits received
• Bill payment reminders
• And much more!

Alerts can be sent via email, text message, or push notifications on your mobile device. Stay in control of your money by choosing the alerts that matter most to you. If you need any assistance, our friendly customer service team is always here to help!

At HomePride Bank, we've set daily limits to help protect your account while ensuring you have access to your funds when you need them:

• Daily Point-of-Sale (POS) limit: $1,000
  • This applies to in-store and online purchases.
• Daily ATM withdrawal limit: $500

Pro tip:

Plan ahead for large purchases or cash needs! If you anticipate needing more than your daily limit, contact us in advance. We may be able to temporarily increase your limit.

ATM tip:

Use HomePride Bank ATMs to avoid fees and keep more of your money!

Need to check your current limits or request a change? Our friendly customer service team is here to help! Call us at 855-447-2265 or visit your local branch.

Keeping your account secure is easy with HomePride Bank!

Here's how to change your password:

1. Log in to Online Banking or the HomePride Bank app
2. Go to Settings > Security
3. Select "Change Password"
4. Follow the on-screen prompts to create your new password

 Password Tips:

• Use a mix of upper and lowercase letters, numbers, and symbols
• Avoid using personal information like birthdays or names
• Choose a unique password you don't use for other accounts
•  

Pro Tip:

For even stronger security, enable these additional features:

• Passcode: A quick 4–6-digit code for faster login
• Biometric sign-in: Use your fingerprint or face ID for easy, secure access

Need help? Our friendly customer service team is always here to assist you! Call us at 855-447-2265.

Absolutely! Personalizing your HomePride Bank online experience is easy.

Here's how to change your username:

1. Log in to Online Banking or the HomePride Bank app
2. Navigate to Settings > Security
3. Click on "Change Username"
4. Follow the on-screen prompts to create your new username

Username Requirements:

• Must be 8-24 characters long
• Must contain at least one letter
• Cannot contain spaces
• Cannot be part of your current password

Pro Tips:

• Choose a username that's easy for you to remember but hard for others to guess
• Avoid using personal information like your name or birthdate
• Consider using a combination of letters and numbers for added security

Remember, your username is different from your password. Keep both unique and secure for the best protection of your account.

Need assistance? Our friendly customer service team is always here to help you navigate your online banking experience! Call us at 855-447-2265.

At HomePride Bank, we take the security of your account very seriously.

Your online account may have been suspended for several reasons:

1. Suspicious activity: Unusual transactions or login attempts that don't match your normal pattern.
2. Security concerns: Multiple failed login attempts or accessing your account from an unfamiliar device or location.
3. Policy violations: Not adhering to our terms of service or online banking agreement.
4. Inactivity: Extended periods without account usage can sometimes trigger a suspension for security reasons.
5. Outdated information: Failure to update important account details when requested.

If your account has been suspended:

• Contact our customer service team immediately at 855-447-2265
• Be prepared to verify your identity
• We'll explain the reason for the suspension and guide you through the reactivation process

Remember, HomePride Bank will never ask for your full password or PIN via email or phone. If you receive such requests, please report them to us.

To prevent future suspensions, regularly update your contact information, use strong passwords, and notify us before traveling to unfamiliar locations.

We're here to help keep your account secure while ensuring you have access when you need it. If you have any questions or concerns, don't hesitate to reach out to our customer support team.

HomePride Bank's BillPay service makes managing your bills easy and convenient.

Here's how to get started:

1. Access BillPay:
• Log in to Online Banking or the HomePride Bank app
• Look for the "BillPay" or "Pay Bills" option
2. Set up payees:
• Click "Add a Payee"
• Enter the biller's information (name, address, account number)
• Save the payee to your list
3. Schedule payments:
• Select a payee from your list
• Enter the payment amount and date
• Choose one-time or recurring payment
• Review and confirm the details
4. Manage your bills:
• View upcoming scheduled payments
• Edit or cancel payments before processing
• Set up reminders for due dates

Pro Tips:

• Schedule payments at least 5 business days before the due date
• Use eBills when available for paperless convenience
• Set up automatic payments for regular bills

Security Features:

• Encryption protects your financial information
• Fraud monitoring helps detect unusual activity

Remember, BillPay is free for HomePride Bank checking account holders!

Need help? Our customer support team is ready to assist you at 855-447-2265 or visit any branch for personalized guidance.

Start using BillPay today and simplify your bill management with HomePride Bank!