Our Privacy Commitment to You
HomePride Bank recognizes, respects, and protects the personal privacy rights of all our customers. We are committed to providing the highest level of security and privacy regarding the collection and use of our customers' personal information, as well as personal information of all consumers who visit any HomePride Bank location or use our online and mobile banking services.
Information We Collect
We collect the following types of personal information:
- Information you provide on applications or forms, such as your name, address, phone number, email address, Social Security number, income, and employment information
- Information about your transactions with us, our affiliates, or others, such as account balances, transaction history, parties to transactions, and credit card usage
- Information from consumer reporting agencies, such as your creditworthiness and credit history
- Information gathered online or through mobile apps, including:
- Contact information you provide through forms, messages or uploaded documents
- Financial information such as account numbers and balances
- Device information such as IP address, device identifiers, screen resolution, operating system, browser type, and mobile network data
- Usage data on your interactions with our digital platforms, including pages accessed, time spent, and actions taken
- Real-time geographic location of your device, if location services are enabled
- Cookies and similar technologies to track website usage and preferences
Cookies and Tracking
We use cookies, pixel tags, web beacons, and similar technologies to collect information about your activity, browser, and device when you visit our website or use our online services. These technologies help us:
- Remember your preferences and settings
- Analyze how you use our website and app to improve them
- Deliver relevant content and advertisements
- Detect and prevent fraud and enhance security
We may also allow certain third-party cookies for analytics and advertising purposes. You can control cookies through your browser settings and other tools. However, if you block or delete cookies, certain features may not function properly.
For more details on our use of cookies and your related choices, see our Cookie Policy.
How We Use Your Information
We use the personal information we collect to:
- Process your transactions and maintain your accounts
- Respond to your requests and communicate with you
- Provide online, mobile and text banking functionality
- Personalize your experience and recommend products or services
- Detect and prevent fraud and enhance information security
- Comply with legal obligations and regulatory requirements
Sharing Your Information
We may share your personal information with:
- HomePride Bank affiliates and subsidiaries
- Service providers and vendors that assist us in operating the bank and providing services
- Government agencies and law enforcement to comply with legal orders or requirements
- Credit bureaus and reporting agencies
- Other third parties with your consent or as permitted by law
We do not share your information with non-affiliated parties for their own marketing purposes.
Your Choices
- You may update your contact information or preferences by logging into online/mobile banking and accessing your profile settings.
- You can enable or disable device location services through your device settings.
- We will honor your requests to limit sharing of your information.
Protecting Your Information
We use reasonable physical, electronic and procedural safeguards to protect your personal information. This includes encryption and secure transmission of your data. You are responsible for keeping your online and mobile banking login credentials confidential.
Additional Security Measures
We restrict access to nonpublic personal information to employees who need it to provide products and services.
We maintain physical, electronic and procedural safeguards that comply with federal standards to protect your information.
If we provide your information to service providers and vendors, we require them to adhere to strict confidentiality requirements.
App Permissions
Our mobile apps may request the following device permissions to provide full functionality:
Contact List: Enables sending money to your contacts using Zelle
Photos: Allows capturing check images for mobile check deposit
Location: Provides location-based services like finding nearby branches or ATMs
State Privacy Laws
Some state laws may provide additional privacy protections. Where state laws are more protective than federal law, we will comply with the state requirements.
Access to Your Information
You have the right to request access to the personal information we have collected about you and request corrections to any inaccurate information. Please see the Contact Us section for instructions.
Former Customers
If you close your account or your account becomes inactive, we will continue to adhere to the privacy policies and practices described in this policy with respect to your information.
Policy Updates
This privacy policy may be updated periodically. We will notify you of any material changes by posting the revised policy on our website and in our mobile apps. Your continued use of our services indicates acceptance of the updated policy.
Contact Us
If you have any privacy questions, concerns or requests, please contact us at:
By using HomePride Bank's services, you acknowledge and agree to the practices described in this Privacy Policy.